Terms of Use

Claims on the quality of the goods are accepted within 24 hours of receipt of goods.Claims submitted later will not be considered:

The following documents are required for raising a claim with us

  1. Take a photo showing the problem.
    • For the problem with a long stem and bud size ; take the photo against the ruler.
    • For the problem of shortage – Take the photos of all boxes in one photograph and request clearing agent to give you documentation confirming the number of boxes.
    • Problem-quality photos in a place where you can see the problem as well as photograph the flowers (one photo) associated with this problem.
  2. Take a picture box, which will be visible label with the number of AWB.
  3. Take a photo of boxes, which will be visible sticker plantations with your label.

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